Service & Support
Efficient support for smooth processes
Our service and support team is always available to help you with technical questions or problems. With our structured support system, which ranges from the helpdesk for initial inquiries to in-depth system analysis, we guarantee targeted and quick problem solving. Whether via hotline, remote access or through direct involvement of our developers – we strive to offer you the best possible service and optimally support your systems.
1st Level – Helpdesk & FAQ pages
Would you like to report problems or have technical questions? Our friendly and competent helpdesk can carry out an initial error analysis and initiate the necessary measures using the hotline and/or remote access.
2nd Level – Technical Inquiries
If a problem cannot be solved by our help desk, Second Level Support takes over the processing of the service case and gets to the bottom of the matter by carrying out more in-depth investigations.
3rd level – systems analysis
In the event that the developers of the affected components need to be involved to solve the problem, the helpdesk monitors and coordinates the necessary activities.
Your trust, our promise
Together for success: Our commitment to your service
At Smavoo, our service does not end with the installation of our systems. We continuously accompany you on your journey and stand by your side as a reliable partner. Our comprehensive support offering ensures you always get the best performance from your Smavoo solutions. From the first inquiry to ongoing system support – we are committed to ensuring that your processes run smoothly and efficiently.